Frequently asked questions:
- Does my order come with tracking?
- Yes! All orders made with our fulfilment providers come with tracking to provide you with peace of mind.
- Where are you able to ship to?
- Currently we offer shipping to Canada and international shipping to the US. We currently cannot offer shipping outside these regions.
- What if my items are damaged in transit?
- Shipments with our fulfilment providers come with limited shipping insurance in case of damages. Please contact the provider used for your specific instructions.
- An item on the included packing slip isn't in the box, what do I do?
- Please contact us immediately at firstname.lastname@example.org so we can work with you to solve the issue.
- What happens if I don't pick up my pick-up order within 14 days?
- Customers have 14 days to pick up their orders at the pick-up location. After 14 days, the product(s) will be returned for restocking, and the order will be fully refunded.